Frequently Asked Questions
You have questions? We have answers.
Who works for Critter Sitters Plus?
Cassie Powell is the founder and sole care provider for Critter Sitters Plus. Because she understands the personal nature of the service she provides, she focuses on building relationships with her clients and their pets, which fosters mutual trust and understanding.
What kinds of pets do you care for?
We have experience caring for dogs, cats, birds, fish, backyard chickens, guinea pigs, hamsters and other pocket pets.
Are you licensed, bonded and insured?
Absolutely! As a professional pet sitting and dog walking company, we are fully licensed, bonded and insured for your protection.
My cat only needs to be seen every other day, will you do that?
For your pet’s safety and security, we require a minimum of 1 visit every 24 hours for all cats. Cats are experts at hiding illness and pain, and a health issue can become a crisis very quickly.
How will I know my pet is ok while I'm gone?
We'll send updates and photos at least once a day and you are welcome to contact us anytime if you have concerns.
What if I'm delayed returning home?
You can rest easy knowing if you are delayed returning, your pets will continue receiving the best care possible.We require all clients to contact us once they’ve arrived back home. If we do not hear from you, we will continue visiting your pets until we hear from you.
Do you give medications?
Yes, if your pet requires medications, we can administer them as part of service. All injections must be pre-drawn by the client prior to service start.
Are you available on holidays?
Yes, this is a peak time for pet sitting. For reservations that include a major holiday, a 50% non-refundable deposit due at time of booking with the balance due on or before the first scheduled service. There is an additional fee of $10 per day on the following holidays: New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
How do I pay my bill?
For new clients, payment in full is due at the Meet & Greet. For existing clients, payment in full is due on or before the first day of service. Mid-Day Dog Walking clients are billed either weekly or bi-weekly in advance.
We accept cash, checks, credit cards and electronic payments.
What is your cancellation policy?
When we book your services, we reserve exclusive time for you and your pets and may have turned away other clients during this time.
Vacation/Pet Sitting Reservations: Cancellations made less than 5 days prior to start of service are subject to a $40 cancellation fee. For holiday reservations, cancellation will result in the forfeiture of deposit.
Mid-Day Dog Walking: Walks must be cancelled by 8:00 am on the day of service to avoid being charged.
Reservations are made to plan our availability to clients. Therefore, we do not offer refunds or credits for late departures or early arrivals home.
If you have additional questions, please call click here to contact us.